World Class Hotels & French Elegance
Discover Sofitel hotels
Sofitel is the only french luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries (and 27,479 rooms).
Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence.
Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.
Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.
Testimony of Aurore Moreau
Front Office Manager at Sofitel Marseille Vieux port, France
As Front Office Manager, I am in charge of the reception, concierge and customer relations teams. I interact with numerous people in the hotel, such as the executive housekeeper, quality manager, human resources manager and the finance manager.
With a qualification in hotel management and a year spent abroad, I began as a hostess position at the Sofitel Marseille Vieux port. I was in this position for one year before becoming the supervisor. Another year later, I joined the reception team and three months later was promoted to “chef de brigade”, a few months later to head of reception and now Front Office Manager.
A smart appearance is absolutely essential so as to be an ambassador of French elegance. You need to be customer orientated and friendly but also have good negotiation skills. It is also vital to be pedagogical and diplomatic, a good listener and analytical.
To improve my skills and progress, I followed a personalised training programme. I was also accompanied and advised by my hierarchy.
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Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.